MMI Holdings: Metropolitan Retail Learnerships 2018 in Eastern Cape

MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through multiple client-facing brands including insurance and investment brands Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and wellness & rewards programme Multiply. MMI operates in 14 countries, 12 in the African continent, United Kingdom and India through a direct presence, strategic partnerships and joint ventures.

MMI’s purpose is to enhance the lifetime Financial Wellness of people, their communities and their businesses. Financial Wellness is a continuous process of planning and management for individuals, households and businesses, with the aim of affording expenses and achieving goals over one’s lifetime. Our promise to our clients is to be their Financial Wellness partner over this life-long journey, using our expertise and solutions to help them develop and reach their goals. Visit us at www.mmiholdings.co.za

INTRODUCTION

Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.
Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
www.metropolitan.co.za

ROLE PURPOSE

The purpose of this role is to provide effective, efficient and professional service to customers.

REQUIREMENTS

• Have a valid Grade 12 or National Senior Certificate with pass mark in Maths or Maths Literacy, English and a second language

• Have good communication skills

• Be under the age of 35 years on 1 February 2018

• Be unemployed

• Must never have been on a previous learnership

• Must not be currently studying with any other tertiary institutions or plan to be studying in 2018

• No applicants with a degree or diploma may be considered for this programme

RESPONSIBILITIES AND WORK OUTPUTS

• Administer and process customer queries

• Manage day-to-day assignments by adhering to the following:

• Ensure the understanding of daily assigned tasks

• Ensure the understanding of the methodologies and procedures to complete the assigned tasks and achieving set targets

• Ensure the understanding of tracking of own results and giving and receiving feedback on problems experienced during the completion of the tasks

• Ensure the understanding of feedback on performance and accepting the help of other

• Ensure that problems are identified and solved as soon as possible

• Keep track of own performance in order to adhere to the standardized quality objectives

• Manage own expenses to support the maintenance of the departmental budget

• Maintain service levels to ensure customer satisfaction

• Ensure the delivery of customer service aligned to the 6 customer services criteria

• (6 C’s)

• Ensure compliance to regulatory Treating Customer Fairly outcomes.

• Take responsibility for own development

COMPETENCIES REQUIRED

• Achievement Orientation

• Customer Service Orientation

• Concern for order, Quality and Accuracy

• Analytical Thinking

• Flexibility

ADDITIONAL INFORMATION

• Successful Learners will be paid a living allowance called a stipend and as such must carry their own costs of all related transport and other expenses for the duration of the 2018 Learnership.

• There is no cost at all to apply for this Learnership.

CONTACT DETAILS

For further information please contact Litha Maneli who is the HCBP dealing with this position on 041-363 5537.

 HOW TO APPLY

Please submit your application via our Careers page on www.mmiholdings.co.za

To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.

Closing Date

15 February 2018

Contact Details

Litha Manelii

litha.maneli@metropolitan.co.za(The purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)

All positions will be filled in accordance with our Employment Equity plan.

We also encourage people with disabilities to apply.